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Start Hiring
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Start HiringHire Bilingual Customer Service Representatives from Egypt from only £900/month full-time
Are language barriers slowing down your customer service operations? Palm Outsourcing helps UK startups and established companies hire top-tier, pre-vetted Bilingual Customer Service Representatives from Egypt in 21 days or less.
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Egypt is home to a rich talent pool of bilingual professionals who can provide exceptional customer service in multiple languages.
Tap into our network of 55k+ candidates and hire highly skilled customer service reps quickly and cost-effectively. Palm Outsourcing enables businesses to scale their customer support operations, improve customer satisfaction, and reduce costs—while staying budget-conscious.
Palm can help you
Save 30-70% on salaries.
Hire top talent at a fraction of the cost without sacrificing quality. Your budget stretches further, so you can reinvest in growth.
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Hire in Days, Not Months
We handle sourcing, vetting, and onboarding, so you can scale your team quickly and focus on what matters.
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Candidates in Your Time Zone
Only 2 hours time difference in Egypt means real-time collaboration, no late-night calls, and better integration with your team.
Skilled, Committed Professionals
We don’t just find workers; we find driven team members who take ownership and deliver results.
Experience
Palm candidates are skillful professionals with excellent English proficiency and impressive work experience.
Junior Bilingual Customer Service Rep
Has 1-2 years of experience or less. Handles basic customer inquiries via phone, email, or chat in multiple languages, offering support for simple issues and assisting with product or service questions.
Mid-Level Bilingual Customer Service Rep
Has 3-5 years of experience. Manages more complex customer interactions, resolves escalated issues, and assists with troubleshooting. Fluent in at least two languages, they ensure customers receive prompt, accurate, and helpful responses.
Senior Bilingual Customer Service Rep
Has 5+ years of experience. Handles high-level customer inquiries and complaints, mentors junior staff, and assists in process improvements. Offers advanced support and can handle sensitive issues in multiple languages, ensuring excellent customer satisfaction.
Manager/Director of Bilingual Customer Support
Has 7+ years of experience. Leads and manages a team of bilingual customer service representatives, overseeing performance metrics, quality assurance, and customer satisfaction. Develops and implements strategies to improve team efficiency and customer experience.
Why Palm?
Curated, High-Quality Talent
Every candidate is carefully selected to match your needs, skills, and company culture.
Real Teammates, Not Just Offshore Resources
Our hires integrate into your team, aligning with your goals and working as true collaborators.
Scalable & Flexible Hiring
Whether you need one hire or a full team, we scale with you - without the overhead of traditional hiring.
Better Productivity & Efficiency
With lower costs, seamless collaboration, and top-tier talent, your business runs smoother and grows faster.
How it works
Hiring done for you. Within 3 weeks.
1
Discovery Call
We work to understand your hiring goals and identify where your team needs the most support. Together we’ll outline a plan for embedded talent, placement timeline, and your needs for a perfect fit.
2
Training & Selection
Palm selects and shares the perfect fit from our pool of pre-vetted candidates. We then begin their training process to ensure they’re ready to embed with your team.
3
Kickoff & Placement
We introduce you to your talent, ensure everyone is set up for success, and kick off the engagement. Your Account Manager will check in frequently during the first 60 days to ensure everything is going smoothly.
Frequently Asked Questions
Our Bilingual Customer Service Reps can manage a variety of tasks, including responding to customer inquiries, resolving issues, providing technical support, and handling returns or exchanges—all in multiple languages. Depending on their experience level, they may also assist with process improvements and training.
We have a rigorous vetting process, which includes language proficiency tests, skills assessments, and trial work sessions. We only present candidates who have proven expertise in customer service and a strong command of multiple languages to ensure they fit seamlessly into your team.
Yes! We offer both full-time and part-time hires. Full-time roles start from £900/month, and part-time roles start from £495/month.
We assist with the onboarding process to ensure a smooth transition for your new hire. If you require additional training specific to your company’s needs, we can help facilitate that as well, ensuring your customer service rep is fully equipped to support your business.
We aim to place candidates within 21 days or less, depending on your specific requirements.
In addition to Bilingual Customer Service Representatives, we specialize in hiring developers, designers, virtual assistants, marketers, video editors, and other key roles to support your growing business.
Egypt offers a highly skilled, English-speaking workforce with a deep talent pool of 115 million people. With a minimal time difference from the UK, communication is seamless, and hiring costs are significantly lower than in the UK.
No. Palm Outsourcing manages payroll, contracts, and HR compliance, so you don’t have to worry about administrative burdens.
We offer a Perfect Hire Guarantee. If the fit isn’t ideal, we replace them for free—though our thorough screening process ensures this rarely happens.
Simply reach out to us with your requirements, and we’ll start sourcing candidates. We’ll shortlist the best talent for you to interview, and once you make a selection, we handle the rest, from contracts to onboarding.
