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Hire elite overseas Customer Support Representatives

Palm connects you with top-tier customer support representatives who deliver responsive, empathetic, and high-quality support experiences. They are full-time, long-term, and vetted through the most rigorous hiring process in the region.

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Nelly

Customer Support Team Lead

£2.3k

Full-Time
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Ahmed

Customer Support Specialist

£1.8k

Full-Time
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Talent that raises the standard.

Aligned with your support operations.

We match you with representatives experienced in ticket handling, live chat, email support, and customer communication, using the tools and workflows your team already relies on.

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A higher bar for talent.

Every candidate passes through our proprietary Apex Assessments™ system, giving you talent with senior-level judgment, communication discipline, and consistent service quality, without the cost of hiring locally.

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Rated 4.97/5 from 500+ reviews

Palm strengthens your customer experience from day one.

From first response to resolution, your customer support representative becomes a true extension of your team, improving response times, satisfaction, and customer trust.

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Customer Communication Skills

Clear, professional, and empathetic communication when assisting customers across channels.

Ticket Management and Prioritisation

Ability to manage multiple requests, prioritise effectively, and meet response time targets.

Product and Process Knowledge

Comfortable learning products, policies, and workflows to resolve issues accurately.

Support Tools and Systems

Strong ability to identify issues, propose solutions, and resolve cases efficiently.

Support Tools and Systems

Experience using support platforms, CRMs, and internal documentation.

Consistency and Quality Focus

Disciplined approach to maintaining service quality and following support standards.