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Start Hiring
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Start HiringHire Help Desk Specialists from Egypt from only £900/month full-time
Struggling to provide seamless customer support? Palm Outsourcing helps UK businesses hire elite, pre-vetted Help Desk Specialists from Egypt in 21 days or less.
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Egypt has a deep pool of highly skilled Help Desk professionals.
Tap into our network of 55k+ candidates to build a top-tier customer support team quickly and cost-effectively. Palm Outsourcing enables startups and mid-market enterprises to lower hiring costs and improve customer service efficiency without compromising on talent. Deliver outstanding technical and customer support while keeping your budget in check.
Palm can help you
Save 30-70% on salaries.
Hire top talent at a fraction of the cost without sacrificing quality. Your budget stretches further, so you can reinvest in growth.
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Hire in Days, Not Months
We handle sourcing, vetting, and onboarding, so you can scale your team quickly and focus on what matters.
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Candidates in Your Time Zone
Only 2 hours time difference in Egypt means real-time collaboration, no late-night calls, and better integration with your team.
Skilled, Committed Professionals
We don’t just find workers; we find driven team members who take ownership and deliver results.
Experience
Palm candidates are skillful professionals with excellent English proficiency and impressive work experience.
Junior Help Desk
Has 1-2 years of experience or less. Assists with basic customer inquiries, troubleshooting, and support ticket documentation.
Mid-level Help Desk
Has 3-5 years of experience. Handles more complex technical issues, escalates unresolved tickets, and provides advanced troubleshooting and customer guidance.
Senior Help Desk
Has 5+ years of experience or more. Possesses in-depth technical expertise, assists in IT process improvements, and leads help desk training initiatives.
Manager/Director of Help Desk Services
Has 7+ years of experience in management roles. Oversees help desk operations, manages support teams, and ensures efficient resolution of customer issues.
Why Palm?
Curated, High-Quality Talent
Every candidate is carefully selected to match your needs, skills, and company culture.
Real Teammates, Not Just Offshore Resources
Our hires integrate into your team, aligning with your goals and working as true collaborators.
Scalable & Flexible Hiring
Whether you need one hire or a full team, we scale with you - without the overhead of traditional hiring.
Better Productivity & Efficiency
With lower costs, seamless collaboration, and top-tier talent, your business runs smoother and grows faster.
How it works
Hiring done for you. Within 3 weeks.
1
Discovery Call
We work to understand your hiring goals and identify where your team needs the most support. Together we’ll outline a plan for embedded talent, placement timeline, and your needs for a perfect fit.
2
Training & Selection
Palm selects and shares the perfect fit from our pool of pre-vetted candidates. We then begin their training process to ensure they’re ready to embed with your team.
3
Kickoff & Placement
We introduce you to your talent, ensure everyone is set up for success, and kick off the engagement. Your Account Manager will check in frequently during the first 60 days to ensure everything is going smoothly.
Frequently Asked Questions
Our Help Desk Specialists handle a variety of tasks, including customer inquiries, troubleshooting, software and hardware support, ticket management, and technical issue resolution. Depending on experience level, they can also contribute to IT process improvements and team training.
We have a rigorous selection process that includes technical assessments, English proficiency tests, and hands-on trial work. We only present candidates with proven expertise, ensuring they integrate seamlessly into your support team.
Yes! We offer both full-time and part-time hiring options. Full-time roles start from £900/month, and part-time roles start from £495/month.
We assist with onboarding to ensure a smooth transition into your company. If additional training is required, we facilitate the process to help candidates quickly adapt to your workflows and systems.
We aim to place candidates within 21 days or less, depending on your specific requirements.
In addition to Help Desk Specialists, we specialize in hiring developers, designers, video editors, operations specialists, customer service representatives, and sales professionals.
Egypt offers a highly skilled, English-speaking workforce with a large talent pool of 115 million people. With minimal time zone differences from the UK, communication is seamless, and hiring costs are significantly lower than in the UK.
No. Palm Outsourcing manages payroll, contracts, and HR compliance, so you don’t have to worry about administrative burdens.
We offer a Perfect Hire Guarantee. If the fit isn’t ideal, we replace them for free—though our thorough screening process ensures this rarely happens.
Simply reach out to us with your requirements, and we’ll start sourcing candidates. We’ll shortlist the best talent for you to interview, and once you make a selection, we handle the rest, from contracts to onboarding.
